1. How do we collect information about you?
We collect information about you when you fill in a contact form on our website or send us an e-mail. Whichever way you choose to contact us, we’re going to need some basic personal information from you in order to handle your request.
We may also receive your personal data from third parties, when you express your interest for our services to them.
We collect information by automated means. When you visit our website, view an advertisement on a third party-owned website, or read our marketing email, we automatically collect information about you via cookies, web beacons and other similar technologies. These are small files associated with information that your browser or our servers will save and return as part of your use of the website and the services for purposes such as saving your login session between visits, remembering your display preferences and tracking your use of the website.
2. What information do we collect about you?
We collect two types of information about you: personal data and non-personal data.
Personal data. This is information that lets us know who you are. This includes the information you provide us when registering to use the platform, like your name, company name, email address, postal address, other contact information you share with us, associated domain name and credit card information. Your login credentials are also personal data. This category also includes information tied to your identity that you provide us through other means, such as emails to our support team.
Non-personal data. This is information that doesn’t let us determine your identity. This generally comes from your use of the services after registering. Non-personal data includes information that could personally identify you in its original form, but that we have modified to remove or hide (for instance, by aggregation) any personal data.
3. How do we use your information?
If you are a visitor of our website, we use your personal and non-personal data to engage with you and support live chat conversations on the website. We may also use your information to send or show you offers on other platforms where you subscribe such as Facebook or Instagram.
When you are one of our customers, we use the information we collect about you to provide the services to you. As part of that purpose, we use your personal data and non-personal data:
- to create and maintain your platform account, and to control access to it;
- to respond to any requests you may submit for support or sales information, or similar communications;
- to communicate with you (for example through newsletters, marketing emails, announcements or special offers) about our services;
- for billing and collection purposes, if you have subscribed to one of our paid plans;
- for the investigation and prevention of fraud and breaches of the terms of service
- to enable third parties to provide services to us;
- to comply with applicable laws to which we are subject.
4. With whom do we share personal data?
Except for the limited circumstances we described here or in applicable agreement / terms of service, we do not share your personal data with third parties. When we need to provide your personal data to third parties, we will only share it to the extent necessary to provide you with our services. We may also share your personal data as required or permitted by law and as described below.
We host the website and operate the platform using third parties, including AWS®. Your platform will be hosted from their data centers throughout the United States and/or Europe.
If you purchase from us we may use services such as Stripe, Authorize.net, PayPal to process payments, and therefore provide them with the personal data required to charge your credit card.
We may use third-party services either embedded into our website (such as Google® Analytics, Active Campaign, Facebook Messenger) or outside of it (such Facebook or Twitter®) to communicate with you or to enhance the function of the website and the services.
We use third-party service providers and platforms (such as Helpscout, Signalwire, Mailgun, Zapier) for customer engagement, customer chat, product feedback and customer support ticketing.
While we provide these third parties with no more information than what is necessary to enable them to provide the services to us, any information that you provide these services providers independently is subject to their respective privacy policies and practices.
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Additionally, we will provide information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. Our infrastructure is located in top-tier data centers. Remember, though, that some parts of the services are public and that electronic communication, by its nature, is not a reliably private means of communication. If you voluntarily provide personal data in a public area of the website, unrelated parties online will be able to view it and collect it. If you don’t want to make this information publicly available, you shouldn’t post it.
6. For how long do we retain your personal data?
We keep your personal data for as long as is necessary to provide our services to you.
7. What are your rights in connection with personal data?
You have the right to:
- Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
- Withdraw your consent and opt-out from our communications. We will honor your opt-out within 10 days. Please note that you cannot unsubscribe from service-related messages.
- Object to processing of your personal data, for example, if we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis.
- Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal data to another party (right to data portability).
The information provided in this notice may be modified to address new issues or changes to our policies. We will post changes here.
For questions or concerns contact us here.